Diva Nails & Spa – Terms and Conditions

(By receiving our services, you agree to the following terms)

Refund Policy

• No Refunds: All services and products are non-refundable under any circumstances.

Service Guarantee

• 14-Day Guarantee: We offer a 14-day service guarantee for nail-related issues such as lifting, chipping, or breakage. Repairs beyond 14 days will be subject to standard repair fees.

Gift Certificates

• No Refunds or Exchanges: Gift Certificates cannot be refunded, exchanged, or redeemed for cash.
• Not Replaceable: We are not responsible for lost, stolen, or damaged certificates. Please keep them safe.

Pricing Policy

• Firm Pricing: All prices are fixed and non-negotiable, except during clearly advertised promotions.
• Price at Checkout is Final: In case of any discrepancy, the price listed at the cashier is considered the final and correct price.

Booking Policy

• Right to Refuse Bookings: We reserve the right to decline your booking if we determine that we cannot fulfill your expectations or service requirements.
• Repeated No-Shows or Tardiness: We also reserve the right to refuse bookings from clients who repeatedly miss appointments or arrive late.
• Respectful Communication Required: Any use of threatening language, profanity, or disrespectful behavior that negatively affects the mental or emotional well-being of our staff or customers will result in immediate refusal of service and possible banning from future appointments.

Customer Responsibility

• By entering and using our services, you acknowledge and accept our pricing and policies.
• It is your responsibility to pay the full price after services are rendered, regardless of satisfaction, unless issues are addressed during the appointment.

We are committed to providing a respectful, safe, and high-quality environment. Thank you for your cooperation and understanding.

Diva Nails & Spa – Orchard Plaza, in front of Winners, Kelowna, BC